SALEMBOUTIQUE

Return Policy

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Return & Refund Policy

At salemboutique, every item is produced on demand. The following policy is designed to be fair to both customers and creators while reflecting the realities of print-on-demand production.

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Policy Overview (Quick Reference)

Category	Conditions	Timeframe	Shipping Cost	Notes
Order Cancellation	Before production starts	Within 2 hours of purchase	—	Full refund
Change-of-Mind	Unwanted item / wrong size / personal reasons	Within 14 days of delivery	Customer pays	Must meet return conditions
Product Issues	Defect, damage, misprint, or not as described	Within 30 days of delivery	Seller pays	Evidence may be required
Sale Items	Discounted items	—	—	Not eligible unless defective
Undelivered	Package marked delivered but not received	Contact within 24 hours of delivery status	—	Reship or refund after verification
Refused Delivery	Customer refuses package	—	Shipping fee not refunded	Refund after package return

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1. Order Cancellation

Because each item is made to order, cancellations are accepted within 2 hours of placing the order. After 2 hours, production may have already begun and the order cannot be canceled.

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2. Return Eligibility

2.1 Change-of-Mind Returns (Customer-Paid Shipping)

• Request within 14 days of delivery for personal reasons (wrong size, changed mind, etc.)

• Customer is responsible for return shipping costs

• Returned items must meet the Return Requirements below

2.2 Product Issues (Seller-Paid Shipping)

• Report defects, damage, significant misprints, or items that differ materially from the listing within 30 days of delivery

• We will cover return or replacement shipping costs for verified product issues

• We may request photos or video to verify the problem before authorizing return shipping or refund

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3. Return Requirements

To qualify for a return, items must meet all of the following:

→ Unused, unwashed, and undamaged

→ Returned with original packaging and tags intact

→ In a condition that does not affect secondary sale

→ Sale items are final sale unless found to be defective

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4. Refund Processing

Once we receive and inspect the returned item at our warehouse, refunds will be issued within 3–5 business days. The exact time it takes to appear in your account depends on your bank or payment provider.

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5. Undelivered / Missing Orders

If your order shows as delivered but you did not receive it:

• Provide proof of non-delivery (examples: photos of the delivery location, a note from the carrier)

• After verification, we will either reship the item or issue a full refund

• Please contact us within 24 hours of the carrier marking the package as delivered to begin the investigation

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6. Special Situations

6.1 Refused Deliveries

• If a package is refused at delivery, refunds will be issued only after we receive the returned package

• Shipping fees will not be refunded

6.2 Unauthorized Returns

• If items are returned without prior authorization, we reserve the right to refuse the package

• Any resulting shipping or handling costs will be the customer's responsibility

6.3 Fraud Prevention

• We reserve the right to decline returns or refunds if items show signs of excessive wear, misuse, intentional damage, or if a claim appears fraudulent

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Need Help?

If you're unsure whether a return is eligible, or how to prepare a file for printing, contact us at [email protected]—we're happy to guide you through the process.

Policy Update Notice

This policy applies to all products produced on demand at salemboutique. We may update this policy occasionally; substantial changes will be posted here.

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